Getting Past No: Negotiating in Difficult Situations

By: William Ury

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a pro

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Getting Past No: Negotiating in Difficult Situations

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