By: George J. Thompson

Verbal Judo: The Gentle Art of Persuasion

"When you react, the event controls you. When you respond, you're in control."

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenage

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Verbal Judo: The Gentle Art of Persuasion
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